The Settings page stores your organization’s basic details – name, contact information, time zone and address. These details are used across OtterOrder for things like receipts, emails and internal references.
You can access it from the left-hand menu by clicking Settings, then opening the Account tab at the top of the page.
Organization details
At the top of the form you’ll see:
- Name – the name of your business as it should appear in OtterOrder and on receipts.
- Support email – the primary email address customers should use to contact you.
- Support phone number – the phone number that appears wherever a support contact is needed.
- Timezone – the local timezone for your business. This controls how dates and times are shown in reports and dashboards.
Update these fields so they match your real business information.
Website URL
The Website URL field is optional but recommended.
Enter your main site address (for example https://yourstore.com). This may be referenced in receipts, links and other customer-facing surfaces.
Address information
Below the website you can set your physical address:
- Address line 1 – street address or PO box.
- Address line 2 – suite, unit or building (optional).
- City, State/Province, ZIP/Postal code – your standard mailing address details.
Use the legal business address you want to appear on receipts and any compliance-related documents generated from OtterOrder.
Custom Terminology
You can rename certain terms in OtterOrder to match the language your store uses.
Table
Use this to set a custom name for a single lane.
For example: “Stall,” “Bay,” “Booth,” etc.
Tables
Use this to set a custom name for multiple lanes.
For example: “Stalls,” “Bays,” “Booths,” etc.
This helps your staff and customers see terminology that matches your workflow.
Application Settings
App Identifier (optional)
If you’re connecting OtterOrder with another application, you can enter an identifier here.
This helps track where orders are coming from.
If you don’t use integrations, you can leave this blank.
Default Tax (%)
Set the default tax rate you want applied to all orders.
You can enter any value from 0% to 100%.
Default Concierge Fee (%)
Set the standard concierge or service fee percentage added to each order.
This can also range from 0% to 100% depending on your store policies.
Saving changes
Once you’ve updated your details:
- Review the fields on the Account tab.
- Click Save Changes at the bottom of the page.
A confirmation message appears and your new organization details are applied across the system.